Frequently asked questions
What is Mishty Bakes?
We are a locally owned and operated bakery. Our specialty lies in creating
Custom cakes with different tiers, taste, moistness and sugar levels matching your design and taste buds
Printed and piped theme based cookies, corporate logo cookies, printed theme based macarons etc
Various custom desserts like cupcakes, cake jar, cakesicles, dessert cups, cake pops etc
How do I share my inspiration or theme for the order?
When you submit enquiry form, you will have opportunity to upload images as well as describe more about theme of your occasion. You may even share inspirations over email or MMS at a later stage when we work with you on the quotation (Please note there is a limitation of size of image in the enquiry form. However, you can always share multiple images when we reach out to you over email)
What if I don't know what style I want?
We work with you to gain insight to your event theme, inspiration or your vibe. Based on our conversations, we can recommend a style for your cake or any dessert that you would like to order with us.
I would like to get a quote before I decide to order?
Absolutely, once you submit enquiry form, we shall reach out to you and discuss more details. Based on your inputs, we shall send a quotation. Its completely your call to accept the quote and proceed with us.
How can I contact you and how will we communicate?
You can reach us by submitting a contact form with your questions or concerns. We are always happy to answer your questions.
If you would like to submit an enquiry for quotation, you can submit an enquiry form. Once we receive your enquiry, we shall get back to you within 48 business hours with our email ID and phone number.
What if you don't have availability?
The enquiry form shows our calendar. The "Event Date" on the form is your cake pick-up date. If we don't have availability for the date of your event, we cannot complete your order on that day. However, if you would still like to proceed with us, you can select an alternative date. (Note - Cakes/Cookies/Desserts are not baked on the day of their pick-up. Hence we can still make your occasion special, if you would like to pick up your order a day or two before your event)
How should I store my bakes?
We provide instructions for transfer and storage at the time of pick-up. While cookie's can be stored at room temperature, there may be special considerations for buttercream or whipped cream based cakes and desserts.
Can you make allergy free bakes?
During our consultation process, we work with you to identify allergies (if any). If possible, we create allergy safe products for you.
Can I make changes to my design?
We cannot accommodate any changes to the size, style, or flavors of your baked goods order within 5 days of the scheduled pickup date.
Can you print anything on cookie's or macaron's?
Yes. We do recommend our customer's to provide a high resolution image if possible. Else, we do our research to find the best matching image from available marketplace.
Can you ship baked goods to me?
We do not offer shipping of baked goods to our customers. However, some custom cakes are huge and may require assembly at the event site. In such cases, we offer delivery and setup with additional charges.
I need a multi-tiered cake but I don't have enough guests to serve a big cake?
No worries, we can still make your inspiration a reality by using "fake" tiers. Fake tier is a concept where one or more tiers are fake (in-edible). This is perfect for someone who wants a bigger looking themed cake but have a small set of guests to feed. A fake tier can either be buttercream frosted or covered by fondant to match the design so you won't see a difference between an edible tier(s) and fake tier(s).
Do I have to pay before picking up the order?
Yes. Our business works on book-to-order basis. We have limited work-force who are committed in making your occasion beautiful as the way you plan it. We do not over-book ourselves as the quality is our top priority. Hence, we plan our tasks beforehand and work relentlessly to make your occasion a success.
We take 50% booking fee which is non-refundable.
Final payment is due on or before pickup date/time
Do you have ready-made baked goods or accept last minute order?
We are home-based bakery and we bake fresh products on order basis. Hence, we do not have ready-made baked products available for purchase.
Based on our calendar or cancellations, we may be able to take last-minute order. Don't wait! please submit enquiry form right away
Do you accept corporate orders?
Yes. We do corporate orders with custom cake, printed/logo cookies, cup cakes, cake jar and many more.